Payroll Expert (Payroll Specialist)

About This Role

Working as a Payroll Expert, you will coordinate daily payroll-related functions, process client payroll, and assist clients with timekeeping and payroll tax issues. The role suits an analytical, methodical, and organized professional with experience in payroll administration and knowledge of multi-state payroll regulations.

Responsibilities

• Process payroll for clients including maintenance of child support garnishments, benefit contributions, payroll taxes, and other deductions as necessary
• Assist clients with processing of payroll changes (i.e. new hires, terminations, raises)
• Ensure timely and accurate entry of data pertaining to individual employee payroll records
• Keep up to date on all federal, state, and local regulations through continual self-driven research, as well as attending webinars and APA meetings
• Prepare occasional reports for employee benefit vendors including workers’ compensation, 401(k), etc.
• Coordinate problems regarding payroll discrepancies with clients and Payroll Director
• Provide prompt, courteous, and efficient customer service via phone or email to clients and employees who have questions regarding their pay, deductions, or the payroll process
• Assist clients with payroll processing issues, including communication of payroll information
• Other job-related duties as assigned

Requirements

• Advanced knowledge of payroll processing and intermediate understanding of multi-state payroll taxes
• Comprehensive understanding of wage and hour laws alongside complex regulatory standards
• Strong grasp of foundational mathematical and accounting concepts required for accurate reporting
• Exceptional customer service skills paired with excellent oral and written communication abilities
• Strong sense of ethics with excellent analytical skills and the confidence to independently problem-solve and recommend strategic solutions
• Ability to adapt to a fast-paced, continually changing business environment while managing, prioritizing, organizing, and multi-tasking under pressure
• Proven ability to work independently and follow assignments through to completion while maintaining the ability to work cooperatively in a team environment (both in and out of the office)
• Competency working in various payroll software platforms, with high proficiency in PrismHR and Microsoft Office
• Excellent organization, strong time-management skills, and the ability to thoroughly read and comprehend complex regulatory and client instructions
• Minimum of 3+ years of experience handling multi-state payroll
• Hands-on knowledge of and experience with the PrismHR HRIS/payroll platform
• Proven ability to analyze and investigate complex payroll issues to reach accurate resolutions