Patient Service Representative - Part-Time

The Patient Service Representative (PSR) provides premium customer service experience to assist patients with their outpatient clinic visits. This position requires direct face-to-face interactions with patients, visitors, therapists, and other clinical support staff.

Job Responsibilities:

• Greets patients and visitors upon arrival
• Exhibits excellent customer service to patients, coworkers, physicians, insurance companies, as a representative of Brooks Rehabilitation.
• Schedules therapy appointments for patients, to include cancellations and/or rescheduling.
• Oversees the clinic waitlist, calls patients for appointment confirmations
• Verification of referrals and/or insurance information, works closely with the CIU for urgent verifications as needed
• Prepare registration packets for the initial visit
• Confirm all paperwork and verification information is uploaded properly to the system
• Confirm valid physician order present prior to scheduling return visits.
• Order supplies, maintains inventory control, and appropriately stocks clinic
• Perform light cleaning duties such as wiping walls, counters, tidying up the waiting room, etc.
• Provides general office support such as filing, copying, and faxing.
• Creates new medical record projects in the Image Now system upon admission by obtaining all necessary admission forms, insurance information and orders.
• Generates required daily, weekly, and monthly reports as indicated by management.
• Serves as the clinic liaison with the Business Office regarding billing issues with active accounts.
• Prepares and stores accurate end-of-day summaries and deposit information.
• Collects patient responsibility payments, provides receipts, prepares revenues for deposit, makes bank deposits according to Policy and closes out/balances day in cash drawer.
• Checks and responds to work-related voicemail and email timely.
• Logs all referrals and tracking in the Referral Database
• Participates in performance improvement activities as needed.
• Exhibits values of the organization.

Qualifications:

• High school diploma or GED.
• One year customer service experience required, healthcare experience preferred.
• Medical terminology is a plus
• Basic understanding of insurance and authorizations.
• Excellent verbal and written communication skills including proper telephone etiquette and in-person interactions.
• Able to demonstrate the ability to work effectively in a fast-paced work environment.
• Ability to handle difficult situations, display empathy, and maintain a positive demeanor in all interactions.

Hours: M-F; Part-Time 20hrs/week

Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:

• Competitive Pay
• Comprehensive Benefits package
• Vacation/Paid Time Off
• Retirement Plan
• Employee Discounts
• Clinical Education and Professional Development Programs

Location: 4105 Little Rd, New Port Richey, FL 34655