About the role
Description
In this position, you will provide direct support to the physicians and patients for assigned physicians. Major duties include, but are not limited to:
- acting as a liaison for the patients and physicians in the practice
- assisting patients in accessing service within the health system
- facilitating communication with referring physicians
- referring patients to appropriate resources
- providing follow-up through telephone and EPIC/Care Connect
Salary Range: $29.42-$42.14/hourly
Pay range:
Qualifications
Required:
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Skill in setting priorities which accurately reflect the relative importance of job responsibilities
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Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds
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Ability to creatively integrate competing demands into a productive working environment
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Skill in verbal communications to clearly convey complex problems in both formal and informal situations
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Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
Preferred:
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Knowledge of specific specialty practice and workflows
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Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs
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Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
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Familiarity and knowledge of authorization process & managed care programs
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Questions, answered
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