Patient Service Representative - Cardiology

About This Role

Serving patients by greeting them, answering routine questions, registering them, and maintaining records and accounts is the core of this role. The Patient Service Representative creates a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations, including scheduling appointments.

Responsibilities

• Deliver exceptional customer service with the HHC brand experience
• Welcome patients in person or on the telephone and take detailed messages as needed
• Register arriving patients, including insurance verifications, patient demographic updates, and video visits
• Use Epic, patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients’ records
• Manage high call volumes and follow Standard Work to ensure efficient patient experience
• Correspond with clinical operations and/or providers as necessary
• Transfer calls as appropriate to clinical team members, including complaints and escalations
• Schedule patient appointments, and inform patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.)
• Respond to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards

Requirements

• High school diploma/GED equivalent, or a minimum of 2 years customer service experience preferred
• 1 year customer service experience in a fast-paced medical office

Nice to have:

• Epic experience

Benefits

• Competitive benefits program designed to ensure work/life balance

Important Details

• Schedule: Monday-Friday

About the Company

Hartford HealthCare is Connecticut's most comprehensive healthcare network, with more than 40,000 colleagues. Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island, offering primary care, urgent care, and more than 30 different specialties.