Patient Service Representative

About This Role

The Patient Service Representative is responsible for greeting visitors and patients, managing patient flow, handling telephone calls, and processing payments. This role requires excellent customer service skills and the ability to perform multiple tasks efficiently in a medical office setting.

Responsibilities

• Greet visitors, patients, and families in a friendly, professional manner and direct them appropriately
• Maintain efficient patient flow through the registration process and provide excellent customer service
• Promptly answer the telephone, direct calls appropriately, take accurate messages, and deliver them to the appropriate individual
• Inform patients of delays in physician schedules and assist with patient comfort while delayed
• Post all self-pay charges, collect payments, and provide patients with receipts
• Accurately reconcile daily payments
• Reconcile billing slips to the daily schedule
• Open and close batches properly, accurately reconcile collections, prepare deposits, and document corrections
• Scan insurance cards, process insurance verifications utilizing the online system, and update patient accounts
• Update patient information including demographics, insurance, HIPAA forms, and financial waivers
• Schedule appointments accurately according to department guidelines, using a waitlist when applicable
• Confirm future appointments as needed
• Review Eligibility and Phone reports
• Schedule and enter orders for diagnostic tests and procedures, following all appropriate workflows
• Work cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations
• Complete referrals according to departmental guidelines and properly enter them into the appropriate system
• Effectively communicate problems, concerns, or issues to the Office Supervisor/Manager appropriately and promptly
• Perform various clerical duties such as faxing, photocopying, scanning, filing, and mailings
• Demonstrate flexibility with various work schedules, covering for other staff when asked, including other office locations
• Demonstrate the ability to adequately follow downtime procedures
• Perform other job duties as required

Requirements

• High School Graduate or GED required
• Ability to communicate in English, both orally and in writing
• Excellent customer service skills
• Ability to organize and perform multiple tasks in a timely manner
• Basic proficiency in computer use required

Nice to have:

• Associate Degree
• Previous PSR experience