Patient Service Representative

About This Role

The Patient Service Representative serves as the first line of quality service to patients and the community, processing patient registration and ensuring accurate demographic verification. This role is ideal for individuals who excel in customer service and are committed to enhancing patient experiences.

Responsibilities

• Serve as the primary point of contact between patients and physician practices
• Provide strong communication and excellent customer service skills by greeting patients and the community respectfully
• Answer internal and external calls in a friendly manner, route calls, schedule patients, and enter necessary information into the computer system accurately
• Process patients as they present for their appointments
• Troubleshoot and resolve problems promptly to maintain patient flow, informing supervisors of any issues
• Process admission paperwork, including basic insurance verification
• Secure, complete, and verify all pertinent patient demographic and insurance information during registration
• Correct registration errors as needed
• Record time indicators for lobby wait times
• Calculate patient liabilities and actively collect and process patient payments
• Reconcile cash drawer at the end of the day
• Perform charge entry for external services as necessary
• Schedule referrals or follow-up appointments and assist with scheduling, rescheduling, or canceling other services
• Assist patients with online scheduling and MyChart as necessary
• Obtain necessary referrals for follow-up services and track them
• Responsible for obtaining proper authorizations and pre-certifications for scheduled procedures
• Pull patient charts as needed, file and maintain information appropriately, and route charts to clinical staff
• Verify RX benefits in the electronic health record per protocol
• Refer patients to financial counselors when additional financial counseling or payment arrangements are needed
• Complete accounts in revenue cycle software

Requirements

• High School Diploma or GED (required)
• Prior experience in patient registration/healthcare (preferred)

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, and prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development, and continuing education support

Important Details

• Range: $16.76 - $24.65

Application Process

• Submit your application through the designated platform.

About the Company

Bon Secours is a faith-based and patient-focused organization dedicated to enhancing the health and well-being of all people through exceptional patient care. The organization values compassion, collaboration, excellence, and respect, creating an environment where associates thrive and communities flourish.