Patient Service Representative

Requirements

• High School Graduate
• Demonstrate the Advocate Health purpose, values, and behaviors
• Ability to work in a high-profile and high-stress area, working independently to set and meet deadlines, multitask, and prioritize work
• Ability to handle large workloads with many interruptions in a fast-paced environment without direct supervision
• Strong attention to detail and accuracy
• Excellent customer service skills in a variety of situations
• Excellent service recovery skills
• Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns
• Excellent communication (written & verbal), customer service, and interpersonal skills
• Ability to effectively communicate with a variety of patients, visitors, staff, and physicians in a pleasant professional demeanor
• Educate patients on the insurance coverage aspect of their care, including managing the discussion for services that will not or may not be paid by their health plan
• Interact with physicians and their staff to resolve issues related to patient care
• Collect and manage payments, including cash payments, and follow security related to cash handling
• Strong understanding and comfort level with computer systems
• Demonstrated technical proficiency, including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, internet browser, and phone technology
• Understanding of basic medical and insurance terms and abbreviations typically used in the patient scheduling and registration process
• HIPAA-compliant and knowledgeable of applicable state and federal rules/regulations
• Ability to handle sensitive and confidential information according to internal policies
• General understanding of health insurance: Medicare, Medicaid, managed care, and commercial payers
• Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations and comply with updates on insurance pre-certification requirements
• Excellent organizational skills
• Demonstrated ability to effectively act as a resource to other staff

Nice to have:

• Experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, Internet, and phone technology

Physical Requirements And Working Conditions

• May require travel, therefore, will be exposed to weather and road conditions
• Responds quickly to patient medical status and emergency situations occurring in clerical areas
• CPR certification may be required based on service location
• Notary training/licensure may be required as appropriate for service line and/or facility
• Operates all equipment necessary to perform the job
• Exposed to a normal office environment with significant patient and public contact
• May be exposed to ill or contagious patients
• Must be able to transition from sitting to standing frequently
• Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday
• Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more
• Must be able to push/pull up to 50 lbs. with assistance, occurring when moving equipment, supplies, and/or when transporting patients through doorways, ramps, and elevators
• Escorts patients to nursing units or outpatient departments as necessary
• Sensory requirements include vision, hearing, and touch
• Must also be able to speak clearly
• Must be able to use hands with fine motor skills for keyboard data entry
• May be asked to work a flexible schedule at times to meet the needs of the department

Reshaping Access We offer more sites of care than any other health system in the Midwest, but we're also exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it.

Headquarters

Oconomowoc, WI

Open jobs

2053

Website

advocatehealth.org