About This Role
This role plays a crucial part in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. It requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.
Requirements
- High school diploma or equivalent
- Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader
- Knowledge of medical terminology, insurance practices, and billing procedures
- Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role
- Proficiency in basic computer skills, including data entry and word processing
- Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy
- Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation
- Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role
- Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure
- Problem resolution skills - ability to address patient concerns, complaints, and issues in a professional and timely manner, escalating complex problems to appropriate personnel when necessary
Physical Requirements
- Ability to push, pull, and/or lift 50 lbs. occasionally
- Standing and walking during each shift
- Ability to grip, reach, bend, kneel, twist, and squat to perform duties
Benefits
- Medical, dental, and vision coverage
- Paid time off
- Tuition support
- Matched retirement plans for team members working 32+ hours per pay period
About the Company
Mercy offers outstanding benefits and a caring, collaborative team environment where employees can help shape the future of healthcare through innovation, technology, and compassion.
