About This Role
The Patient Service Coordinator serves as the initial point of contact for patients at a medical practice or hospital department, ensuring a courteous and professional greeting. This role coordinates efficient patient flow, manages appointments, handles registration, processes payments, updates patient information, and provides follow-up instructions.
Responsibilities
- Contribute to the achievement of established department goals and objectives and adhere to department policies, procedures, quality standards, and safety standards
- Comply with governmental and accreditation regulations
- Manage the intake of patients into the practice, screen for emergent conditions, register, verify insurance, and explain patient responsibility regarding payment for services and co-pays
- Collect copayment prior to care, post time of service (TOS) payments, collect and review all encounter forms, and prepare charge batches as assigned
- Ensure appropriate and timely status assignment of all appointments
- Schedule appointments, including follow-up and referral appointments
- Complete requisitions for tests as applicable
- Answer the telephone in accordance with policy and service expectations, provide telephone triage, disseminate messages appropriately utilizing available technology, and prioritize calls appropriately and timely
- Prepare, update, and copy forms, reports, and records on a routine basis
- Scan, import, and index regularly to keep information flowing into patients' medical records
- Contact patients regarding missed appointments
- Monitor and track no-shows and enter data into the system
- Perform check-out procedures by inputting patient charges and verifying patient demographic and insurance information, ensuring charges are entered in a timely manner in accordance with departmental procedures
- Support organization initiatives related to new technology, clinical programs, and improving the patient experience
- Seek opportunities for improvement in all administrative processes and services
- Ensure optimal patient flow by managing variable and sometimes unpredictable patient volume throughout the day and by providing backup to other members of the team
- Interact effectively with colleagues, medical providers, and others to communicate essential information and to ensure a high level of patient experience
- Take personal responsibility for the neat appearance of the work location to include front office reception area, break room, and other assigned areas, assuring each area represents MedStar Health in a positive manner
- Participate in meetings and on committees as needed or assigned
- Adhere to Medstar's high reliability organization (HRO) principles and embody Just Culture standards
