About the role
Join a workplace recognized by Newsweek as America's Greatest Workplaces for 2024. Advanced Dermatology and Cosmetic Surgery’s mission is to deliver the highest quality patient care and experience in dermatology and aesthetic services. We are currently seeking candidates with exceptional customer service skills to join our team as a Patient Scheduler in a fast-paced Inbound Call Center environment. We strive to create a career destination that feels more like family than work. You will be working with a team of professionals for a well-known, highly regarded dermatology practice who puts our patients above all else.
Compensation/ Benefits (*Eligible for Full Time Positions Only):
Incentive Plan Earning Potential up to an additional $2 more per hour
Referral Program
Benefits package, including medical, dental, vision, and other voluntary benefit plans
Lucrative paid time off benefits, including PTO/6 Paid Holidays/Floating Holiday/Vacation Time
401(k) with employer match
Flexible and convenient work schedules with career growth opportunity
Duties and Responsibilities:
Be the direct contact for in-bound/out-bound calls for new and existing patients
Set up patient appointments/follow-ups for our locations across the US
Consult with patients about specific services offered per location
Will work independently but with a team player mentality
Problem Solving and effective communication skills
Comply with HIPAA patient confidentiality regulations
Handles 3 screen monitor use
Ability to handle 150+ calls daily
Experience Preferred:
1+ year(s) in a high volume call center
1+ year(s) experience with Back-to-back calling
1+ year(s) with Microsoft Excel, Word, Outlook, and Notepad
1+ year(s) Medical terminology is a plus
3+ years in customer service
Familiar with Nextgen and Cisco system
Bilingual is a plus
Requirements for a Patient Scheduler:
Must be willing to work according to department needs, including- overtime, holidays, and emergency shifts
Attendance and Punctuality a MUST (This is mandatory during training; no exceptions)
Ability to multitask and time manage efficiently
Comfortable with prolonged periods of sitting or standing with intermediate breaks
Complete Pre-employment screening such as: skill testing, background check, and drug testing
HS Diploma or equivalent education
ADCS Clinics LLC participates in equal employment opportunities for all individuals and abides by EEO and nondiscrimination provisions of all applicable federal, state, and local laws and regulations. All applicants must have authorization to work in the United States.
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