Patient Logistics Coordinator

About This Role

This role is responsible for ensuring efficient patient flow and optimizing bed utilization across Allegheny Health Network facilities. It involves assigning patients to the most clinically appropriate units, verifying insurance, and proactively resolving any placement challenges to streamline patient care.

Responsibilities

• Leverage Electronic Medical Record (EMR) registration and bed request data to identify and resolve bottlenecks in patient flow, proactively optimizing bed utilization and improving patient throughput
• Proactively identify and resolve potential patient placement challenges
• Maintain accurate EMR of bed assignments and patient insurance information
• Facilitate smooth and efficient patient transfers by collaborating and partnering with physicians, care managers, hospital operations, clinical teams, and referring hospitals, ensuring effective communication and coordination throughout the notification process
• Proactively monitor bed availability and cleanliness in assigned units/facilities, anticipating needs and expediting patient placement to minimize wait times
• Ensure timely resolution of delays and concerns impacting patient flow by promptly escalating issues to the Transfer Center clinical team
• Appropriately field incoming transfer request calls
• Develop and implement strategies to optimize bed utilization and reduce wait times
• Precept/mentor new employees
• Analyze data related to patient placement to identify areas for improvement in efficiency and effectiveness
• Other duties as assigned or requested

Requirements

• High School/GED or six months of equivalent experience
• Experience operating a PC, using multiple screens, and various software applications
• Experience using a multichannel phone system
• Medical terminology and insurance verification experience
• Call Center Experience

Nice to have:

• One previous year of related experience, preferably within a medical setting, financial services, or a high volume fast-paced customer service area
• Associate's Degree

About the Company

Allegheny Health Network is responsible for optimizing bed utilization and ensuring appropriate patient placement within its facilities.