About the role
Summary
The Patient Engagement Pharmacy Technician I will be responsible for prescription order entry, insurance processing, and patient outreach to coordinate prescription fulfillment and delivery.
The Patient Engagement Pharmacy Technician I will work in a large volume centralized specialty and mail order pharmacy call center setting under pharmacist supervision.
This position plays a key role in pharmacy operations providing excellent service through high quality performance and care. The Patient Engagement Pharmacy Technician I functions in a multi-skilled environment which requires the application of teamwork, leadership and flexibility. This position will require collaboration with the central pharmacy dispensing team to coordinate services and will have a high degree of interaction with patients and caregivers.
Job Description:
Baptist Health is looking for a Patient Engagement Pharmacy Tech to join our team at the Central Pharmacy in LaGrange, KY.
- Demonstrates commitment to the quality, philosophy, and values of Baptist Health by maintaining compliance with established policies and procedures, organizational objectives, process improvement, and safety standards.
- Engages in personal development to stay updated with pharmacy trends related to role and practice setting.
- Performs all tasks associated with prescription order entry and adjudication for centralized specialty and home delivery prescriptions as permitted by state regulatory and accrediting agencies.
- Navigates the dispensing software to perform administrative activities including but not limited to processing prescriptions efficiently, coordinating delivery with patients and/or caregivers, and resolving issues with claims.
- Resolves insurance issues and communicates anticipated prescription delays to patients in a timely manner.
- Uses available software tools to synchronize patient medication refills.
- Serves as the primary point of contact with patients related to their medication fulfillment needs and escalates clinical questions to the pharmacist.
- Provides excellent care showing empathy and compassion to patients and caregivers.
- Collaborates with onsite central pharmacy dispensing team to coordinate services and prescription fulfillment.
- Ensures all assigned tasks are completed at the end of the shift.
- Escalates problems to a pharmacist or manager if unable to resolve independently.
- Assists in training new staff and contributes to team meetings.
Minimum Education, Training and Experience
- High School Diploma or equivalent required.
- If not already registered, Pharmacy Technician registration must be completed with KY Board of Pharmacy by date of hire (no testing is required; only a completed application and fee).
- Previous retail, mail order, central/call center pharmacy work experience highly preferred.
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
Baptist Health is an Equal Employment Opportunity employer.
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