Patient Care Representative

About This Role

The Patient Care Representative provides administrative support to facilitate the relationship between patients and dentists, focusing on exceptional patient service as the front line of patient communication. This role involves assisting patients with the necessary administrative functions of their dental care and is based at Great Hill Dental Braintree.

Responsibilities

• Interact with patients in a positive professional manner via telephone and in person
• Schedule and confirm appointments
• Review and educate patients on treatment plans and financial responsibilities
• Accurately confirm insurance benefits, communicate and collect patient payment obligations
• Maintain and manage patient records from initial forms and paperwork through billing procedures with accurate data entry of all patient information
• Respond to and reply to requests for information
• Maintain strict compliance with HIPAA and patient privacy
• Perform other related job duties as assigned

Requirements

• Excellent customer service skills
• Clear speaking and telephone voice
• Positive attitude and energetic personality
• Comfortable in a computerized environment
• Ability to multitask

About the Company

42 North Dental is built by dentists for dentists, aiming to raise the bar for dentistry by delivering healthy, confident smiles for life. With its roots in Boston, MA, the company partners with healthcare solution providers to test and launch new treatments, technologies, and add new specialties and services.