About This Role
Working closely with clinical staff, the Patient Care Coordinator ensures patients receive quality care and service. This role supports referring physicians and patients by scheduling appointments, verifying insurance benefits, and assisting with clinic support needs.
Responsibilities
- Greet patients with a positive and professional attitude
- Place outbound calls to current and former patients for scheduling follow-up hearing tests, consultations, and weekly evaluations
- Collect patient intake forms and maintain patient files/notes
- Schedule and confirm patient appointments
- Complete benefit checks and authorization for each patient’s insurance
- Provide first-level support to patients, answer questions, check patients in and out, and collect and process payments
- Process repairs under the direct supervision of a licensed Hearing Care Professional
- Prepare bank deposits and submit daily reports to finance
- Provide general sales knowledge for accessories and any patient support
- Process patient orders, receive all orders and verify pick up, input information into the system
- Clean and maintain equipment and instruments
- Submit equipment and facility requests
- Perform general office duties, including cleaning
- Manage inventory, order and monitor stock, and submit supply orders as needed
- Assist with event planning and logistics for at least 1 community outreach event per month
Requirements
- High School Diploma or equivalent
- Professional verbal and written communication
- Strong relationship building skills with patients, physicians, and clinical staff
- Experience with Microsoft Office and Outlook
- Knowledge of HIPAA regulations
- Previous customer service experience is required
Nice to have:
- Associates degree
- Prior experience or knowledge with hearing aids
- EMR/EHR experience
- 2+ years in a healthcare environment
Benefits
- Medical, Dental, Vision Coverage
- 401K with a Company Match
- FREE hearing aids to all employees and discounts for qualified family members
- PTO and Holiday Time
- No Nights or Weekends
- Legal Shield and Identity Theft Protection
- 1 Floating Holiday per year
Important Details
- Schedule: Monday-Friday, 8:30am-5:00pm
Application Process
- Complete your HireVue Digital Interview by clicking 'Take Assessment' during the application process. These links will also be sent to your email and phone. Your application cannot be considered without completing this assessment.
