About This Role
The Patient Care Coordinator serves as the initial point of contact in a clinic setting, handling check-in/check-out, appointment booking, and assisting with patient care. This role involves maintaining the clinic environment, ensuring compliance and confidentiality, and supporting the organization's mission.
Responsibilities
- Greet patients and visitors in a courteous and friendly manner
- Oversee the cleanliness and inventory of the clinic
- Maintain safety and sanitary requirements
- Assist with set-up of treatment rooms, supervision, and safety of the clinic
- Answer phones and relay messages
- Schedule and remind patients for services to assure their treatment goals are met
- Perform insurance verification
- Meet with patients on their first visit to assure all necessary paperwork is completed
- Collect patient's co-payment, co-insurance, and deductible each office visit
- Process credit card payments
- Ensure that the procedure codes are accurately entered into the EMR
- Maintain patient confidentiality in accordance with company guidelines
- Conduct end-of-day procedures as outlined in company procedure manual
- Perform other office support work as needed
- Maintain a safe, secure, and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations
Requirements
- High School Diploma or GED required
- Associates Degree or college level business courses preferred
- 0-2 years of previous experience in a medical office, customer service, or other related business
- Current CPR Certificate
- Ability to communicate effectively and professionally with a wide variety of people
- Strong organizational skills with attention to detail and accuracy
- Be able to follow directions
- Proficient with Microsoft Word
- Strong data entry skills with EMR systems
- Ability to handle multiple tasks in a very busy environment
- Consistent and regular use of phone required
- Must be able to keep numbers in correct order on a very consistent and regular basis
- Regular and consistent use of keyboard and mouse
- May be required to stoop, kneel, crouch or lift
- Must be able to occasionally lift up to 50 pounds
- Consistent sitting for many hours at one time
- Majority of day (50%+) is spent sitting at a desk
About the Company
Phoenix Physical Therapy is committed to having a workforce that reflects diversity at all levels.
