Patient Care Coordinator

About This Role

This patient care coordinator role supports a group of optometry practices, ensuring world-class eye care results for patients and communities. The position involves administrative duties, patient interaction, and insurance verification, suiting a team member with passion, energy, focus, and commitment to excel in a growing environment.

Responsibilities

• Warmly greet incoming patients upon entering the practice and complete the check-in process
• Answer telephones, schedule patient appointments per doctor preferences, and transcribe messages for return calls and faxes
• Obtain and verify insurance eligibility for all applicable patients
• Audit and edit insurance claims as needed
• Scan and enter routing slips and other documents into EHR
• Confirm all appointments for the following day and reschedule no-show appointments
• Utilize the practice's recall system
• Pull and prepare charts for all patients scheduled for the following day
• Process sales of contact lenses through phone calls or doctor transitions
• Keep the front desk organized at all times
• Perform opening and closing procedures determined by practice
• Perform all other duties as assigned

Requirements

• Demonstrated flexibility in addressing a broad spectrum of patient requirements and preferences
• Demonstrated ability to cultivate positive patient rapport and build relationships while increasing patient retention
• Strong communication skills (oral and written) with the proven ability to manage priorities in a fast-paced environment
• Ability to multi-task, set priorities, and ensure that patient commitments/deadlines are met
• Proficiency in utilization of automated equipment and systems standard to the optometry industry
• High school diploma, GED or equivalent

Nice to have:

• Experience in the Ophthalmic/Optometric/medical industry

Benefits

• Eligible bonuses, equity, and commissions

Important Details

• Travel as needed between practices

About the Company

Total Vision LLC is a group of highly successful optometry practices aligned towards a common goal of world-class eye-care results for its patients and California communities. The company is seeing significant growth.