Patient Care Coordinator

About This Role

This remote position supports patients who rely on life-sustaining nutrition therapy as part of the Enteral Nutrition Center team. The Patient Care Coordinator serves as a key point of contact for patients, caregivers, healthcare providers, and internal teams, coordinating refill orders, verifying documentation, and maintaining accurate records.

Responsibilities

• Serve as the primary point of contact for patients, caregivers, referral sources, and branch locations regarding nutrition therapy orders and account inquiries
• Process monthly patient refill requests received through digital channels and inbound phone calls
• Review and verify patient demographics, insurance information, and order documentation to ensure accurate and timely shipment of supplies
• Update electronic patient records and maintain accurate account information
• Answer incoming calls, provide order status updates, and route inquiries to appropriate departments when needed
• Assist patients with refill requests, payment processing, and general account-related questions
• Investigate and resolve routine patient concerns while escalating complex issues to appropriate clinical or management staff
• Review patient accounts for outstanding balances and assist with payment collection activities as directed
• Receive and process credit card and other payment transactions accurately
• Support team members during high-volume periods and complex patient service situations
• Ensure a positive patient experience through professional, compassionate, and efficient service

Requirements

• High School Diploma, GED, or equivalent
• Minimum of one year of customer service experience
• Minimum of one year of experience using Microsoft Office applications, including Outlook, Excel, and Word
• Strong communication, organizational, and customer service skills
• Ability to multitask and work effectively in a fast-paced environment
• Demonstrated problem-solving and decision-making abilities
• Ability to work independently in a remote environment while maintaining productivity and quality standards

Nice to have:

• Experience in healthcare, pharmacy, home infusion, enteral nutrition, durable medical equipment (DME), or related healthcare support services
• Experience working with electronic medical records (EMR) or healthcare documentation systems
• Prior call center or patient support experience

Important Details

• Schedule: Saturday: 6:00 AM - 4:30 PM CST; Sunday: 6:00 AM - 12:00 PM CST; 16.5 hours per week (possible PRN hours to cover shifts available as needed up to 30 hours weekly)