Patient Care Coordinator

About This Role

This full-time role involves providing clinical supervision, guidance, and support to nursing staff and other clinical team members within the Maternal - Infant - Child & Youth (MICY) unit at Royal Columbian Hospital. The coordinator is responsible for the day-to-day operations of the unit, including patient flow, and supports activities related to research, policy, quality improvement, and risk management.

Responsibilities

• Apply established criteria and prioritize admissions/intake, lead and facilitate actions related to daily patient flow, and plan for patient discharge and appropriate patient placement/referral
• Supervise nursing and nursing support staff and coordinate the work of the clinical team on a day-to-day basis
• Support quality patient care and excellence in practice by promoting interprofessional collaboration and team building
• Initiate/lead/support plan of care conferences and rounds for optimal patient care management
• Identify learning requirements of staff and provide input into the development of learning objectives
• Provide input into the development of a comprehensive orientation program
• Act as a point person for patients and families with concerns or questions regarding their care
• Participate in quality improvement and risk management activities
• Assist the Manager/Director by attending panel interviews, providing recommendations on staff selection, and giving feedback on staff performance appraisals and budgetary resource use
• Promote staff awareness and involvement in research/evaluation activities and special projects
• Collaborate with internal and external stakeholders and participate on designated professional or operational committees
• Participate in the review, development, implementation, and evaluation of evidence-informed clinical decision support tools/policies
• Perform other related duties as assigned

Requirements

• Current practicing registration as a Registered Nurse with the British Columbia College of Nurses and Midwives (BCCNM)
• Three (3) years of recent related clinical experience in the designated clinical area, including one (1) year of supervisory experience, or an equivalent combination of education, training, and experience
• Completion of post-graduate coursework and/or certification applicable to the designated clinical area
• Clinical proficiency/expertise in the designated clinical area
• Ability to supervise and provide leadership and work direction
• Ability to coordinate patient assignments, in collaboration with staff
• Ability to monitor staff workload and patient factors and adjust patient assignments accordingly
• Ability to establish priorities for patient care, patient flow/discharge planning, and overall daily operations of the designated unit(s)
• Ability to monitor the quality of patient care and ensure maintenance of standards for nursing practice and nursing support staff
• Ability to monitor, assess, and address performance issues based on professional standards of practice and to provide input to the Manager on formal performance reviews
• Ability to role model, coach, and mentor best practices in patient care
• Ability to identify individual or group learning priorities to meet identified program, organizational, and learner needs, in collaboration with other clinical staff
• Ability to support implementation of education based on changing practices (e.g., legislation and technology)
• Ability to provide input into budgets and minor and capital equipment
• Ability to communicate effectively both verbally and in writing
• Ability to work independently and in an organized and self-directed manner
• Ability to problem-solve and effectively deal with conflict situations
• Ability to operate related equipment including applicable software
• Physical ability to perform the duties of the position

Benefits

• Start earning up to four weeks of vacation in your first year
• Comprehensive 100% employer-paid benefits
• Immediate enrollment in a defined municipal pension plan
• Maternity top-up (eligibility requirements to qualify)
• 50% subsidy on TransLink passes
• Eligibility based on employment status

About the Company

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral, and unceded lands of the Coast Salish and Nlaka’pamux Nations. It is home to 32 First Nations within the Fraser Salish region and is delivered by a team of over 50,000 staff, medical staff, and volunteers. Fraser Health is committed to planetary health and values diversity in the workforce, striving to maintain an environment of respect, caring, and trust.