Patient Care Coordinator

About This Role

The Patient Care Coordinator greets and registers patients in a prompt, pleasant, and helpful manner, as well as instructs, directs, and schedules patients and visitors. The receptionist receives cash payments from patients, issues receipts, and posts cash payment data. This role is within the Family Medicine department.

Responsibilities

• Greet patients as they arrive and manage wait time
• Complete check-in and check-out tasks to include insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents
• Collect co-payments, co-insurance, and deductibles and issue receipts
• Manage cashier box and daily deposits according to company policies
• Process walk-in patients and visitors
• Answer phones and schedule appointments
• Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed
• Manage medical records (maintain, file/scan, prepare for schedule)
• Ensure all correspondence is scanned and/or filed, process requests for medical records release, and maintain appropriate logs, etc.
• Establish and maintain effective working relationships with patients, employees, and the public
• Perform all other related duties as assigned

Requirements

• High School Diploma/GED
• 1+ years of customer service experience or experience in a healthcare setting
• Intermediate level of proficiency in Microsoft Office applications

Nice to have:

• 1+ years of experience in a healthcare or medical office setting
• 1+ years of experience with electronic health records
• 1+ years of experience handling and triaging of telephone calls and a multi-system phone line
• Knowledge of medical terminology
• Ability to work independently and as a team, and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account