Patient Care Coordinator

About This Role

This Patient Care Coordinator role is an integral, in-office member of the clinical care team, working alongside fellow Care Coordinators and collaborating with providers within a family-practice-style model of care. While not patient-facing, the position plays a critical role in supporting patient-centered care coordination, documentation, and communication, helping ensure continuity of care and timely follow-up across care settings.

Responsibilities

• Coordinate and manage patient care activities through Ennoble Care’s electronic medical record (EMR) system, supporting continuity of care and positive patient outcomes
• Support day-to-day clinical workflows by assisting with referrals, laboratory orders and follow-up, medication refill requests, durable medical equipment (DME) coordination, and other care coordination tasks
• Maintain frequent communication with patients, providers, families, and interdisciplinary teams to address patient needs, resolve barriers to care, and ensure timely follow-up
• Document all patient interactions accurately and communicate changes in condition, concerns, or urgent matters promptly to the appropriate clinical team members
• Demonstrate professionalism, empathy, strong organizational skills, and excellent customer service while effectively managing multiple priorities in a fast-paced environment
• Utilize EMR systems, secure email, Microsoft Office, telephone systems, and other office technology while contributing positively to daily operations and team collaboration

Requirements

• Legally authorized to work in the United States of America
• Minimum of 1 year of experience in a clinical and administrative or care coordination role within a healthcare setting
• Comfortable spending a significant portion of the day on the phone communicating with patients/families and care teams
• Demonstrates professionalism, compassion, empathy, and exceptional customer service with a patient-centered approach
• Strong organizational, documentation, and time-management skills with the ability to multitask and manage multiple priorities in a fast-paced environment
• Professional communication skills across phone, email, Microsoft Teams, and in-person interactions
• Proficient in Microsoft Office

Nice to have:

• Experience supporting providers, coordinating patient care, and/or working in a medical office/family practice setting

Benefits

• Seven (7) company-paid holidays annually

Important Details

• Schedule: full-time, Monday through Friday, 8:30am to 5:00pm CST
• No weekends, evenings, nights, or on-call requirements

Application Process