Patient Care Coordinator

About This Role

Coordinating patient care is the heart of this job at Stanford Health Care Tri-Valley, handling scheduling, insurance verification, and patient registration. The role suits a medical office professional with excellent communication and computer skills.

Responsibilities

• Greet patients and manage phone calls
• Provide information on various department clinical programs to patients during scheduling/intake calls
• Schedule new and returning patient appointments
• Create patient education packets for various clinical programs and outpatients
• Manage referral queue and generate referrals when appropriate
• Obtain authorization from insurance and refer patients to appropriate physicians and diagnostic services
• Send communication and referrals to referring physician offices when appropriate
• Scan patient-related documents for various clinical programs
• Request relevant laboratory data and diagnostic imaging reports in preparation for patient visits
• Build customer relations through positive interaction with patients and other hospital departments and clients
• Consistently and accurately register patients in Epic with all required information
• Keep up with new registration requirements, check patients in and out through Agility
• Obtain insurance and/or employer authorization as applicable
• Handle time-of-service payments from patients as applicable
• Process subpoena and medical record requests, locating medical reports in various systems
• Ensure daily review of email system for department communications
• Participate in department in-service programs
• Perform education modules monthly and HealthStream education when due
• Assist with inventory and replacement of supplies by ordering or notifying supervisor
• Attend huddles and mandatory in-service meetings
• Accept assignment of other duties as needed, receive training and/or orientation
• Set up corporate client protocols
• Call and fax work status reports to employers and insurance
• Communicate effectively with employers to ensure claims are filed
• Work with adjusters to get MD orders authorized and sent
• Perform daily credit card check deposit
• Maintain work status line
• Assist employee health
• Schedule pre-ops
• Obtain MD notes from other physician offices
• Perform all duties and responsibilities in accordance with the C-I-CARE Standards of the Hospital
• Complete Preceptor training to mentor new staff
• Obtain drug screen collector certification