Patient Account Tech I (Customer Service)

Summary

• GENERAL SUMMARY

• The Patient Account Technician provides support necessary to facilitate the revenue cycle process which may include, but is not limited to: patient registration, insurance verification, collection of co-payments, obtaining authorizations, third party follow-up, and billing inquiry functions. Duties may include clerical support for department. Responsible for accurate data collection, documentation, and data retrieval with computerized systems. Reports to department leadership.

• ESSENTIAL DUTIES AND RESPONSIBILITIES

• Accurately bills, collects and maintains patient accounts.

• Communicates with patients, payers, vendors, hospital departments, and outside parties in relation to patient accounts.

• Greets, instructs, directs and assists visitors to the department.

• Supports the department as needed to ensure services performed positively affect the revenue cycle process.

• Performs other duties as assigned.

• LICENSES AND/OR CERTIFICATIONS

• None required.

• MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• Position requires a high school diploma or equivalent.

• Minimum of six months customer service and/or document imaging experience acquired in a hospital patient account, physician office or medical services organization required.

• Must be familiar with third party insurance follow-up, cash application, billing processes and credit resolution processes.

• Proficiency in computer keyboarding skills required.

• Ability to relate well with the public.

• Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.

• WORKING CONDITIONS

• Normal office environment with little exposure to excessive noise, dust, temperature and the like.

• PHYSICAL REQUIREMENTS

• Click here to view physical requirements.