About the role
Summary
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GENERAL SUMMARY
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Under direction of departmental leadership, the Patient Access Technician provides clerical and secretarial support for the patient care team and serves as a patient liaison for medical support services. Responsible for accurate data collection, documentation, and data retrieval with computerized systems.
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ESSENTIAL DUTIES AND RESPONSIBILITIES
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Greets, instructs, directs and assists patients and visitors upon arrival to the service area.
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Facilitates the revenue cycle process to include but not limited to patient registration, insurance verification to confirm active policy, co-payment collection, authorization data entry and billing inquiry functions.
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Works collaboratively with various departments on patient access related information.
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Conducts pre-registration and insurance verification for CHKDHS services.
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Provides coverage to assigned registration locations including those outside of primary work location or by task assignment based on operational needs.
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Performs other duties as assigned.
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LICENSES AND/OR CERTIFICATIONS
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None required.
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MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
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High school diploma or equivalent required.
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2 - 3 years of related work experience preferred.
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Minimum of six months customer service experience required, preferably in a healthcare setting.
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Knowledge of third party payers, ICD-9/ CPT coding and medical terminology preferred.
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Interpersonal skills necessary in order to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
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Demonstrates proficiency in computer keyboarding skills required.
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Must be able to travel to varying work locations as needed.
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WORKING CONDITIONS
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Normal office environment with little exposure to excessive noise, dust, temperature and the like. Frequent potential exposure to illness through routine work environment within a patient care area.
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PHYSICAL REQUIREMENTS
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Click here to view physical requirements.
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