Patient Access Representative - Patient Finance Services

About This Role

This full-time role in Patient Finance Services at Gabert Clinic involves being the first point of contact for patients, ensuring a positive experience from their arrival. The Patient Access Representative handles registration, scheduling, and insurance information accurately, providing a welcoming and supportive environment for those seeking care. It suits an organized and dependable individual who enjoys working with people and contributing to a team that impacts the community.

Responsibilities

• Welcome patients and visitors with warmth, professionalism, and compassion
• Gather and verify patient information to ensure accurate registration
• Conduct accurate and thorough patient interviews
• Answer incoming calls, assist callers, and connect them with the appropriate department or team member
• Schedule appointments according to provider practices and preferences
• Contact patients when appointments need to be rescheduled or canceled
• Verify insurance coverage and collect payments at the point of service
• Take clear and accurate messages for staff as needed
• Communicate effectively with clinical staff regarding patient appointments
• Take initiative to gather additional information and help patients, callers, and visitors get the assistance they need
• Attend required meetings and in-services
• Perform other duties as assigned

Requirements

• Knowledge of medical terminology
• Excellent communication and interpersonal skills
• Strong customer service skills
• A patient, compassionate, and helpful approach
• Ability to multitask while maintaining accuracy and attention to detail
• Strong administrative and organizational skills
• High school diploma or equivalent required

Nice to have:

• At least one year of office or clerical experience

Benefits

• Medical, dental, and vision insurance
• Employer-paid life insurance and disability coverage
• 401(k) with company match
• PTO, extended illness, and holiday pay
• Additional optional benefits

Important Details

• Schedule: 5 shifts per week, 8:00 AM – 5:00 PM

Physical Requirements

• Ability to sit for extended periods while working at a computer
• Ability to lift up to 15 pounds occasionally

About the Company

Gabert Clinic is an important healthcare resource for patients throughout Eastern Montana, operating as part of Glendive Medical Center. The center is committed to providing compassionate, community-focused care and values teamwork, respect, compassion, and service to others.