Patient Access Representative

About This Role

The Patient Access Representative communicates with patients, participants, and staff to accurately schedule patients for prescribed procedures and gather necessary demographic, insurance, and clinical information. This role ensures efficient utilization of patient time and clinical resources.

Responsibilities

• Gather information from patients and enter it into the appropriate database
• Seek appropriate resources to resolve issues about the type, date, or location of prescribed procedures
• Schedule patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources
• Coordinate and communicate schedules
• Assist with coordination of activities related to insurance pre-certification/authorization
• Provide counseling to patients, participants, or their representatives regarding pre-service requirements and instructions
• Perform clerical and reception duties associated with patient registration
• Perform other duties as assigned

Requirements

• High School diploma/GED or 10 years of work experience
• No experience required

Benefits

• Paid Parental Leave: eligible team members receive one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE)
• Flexible Payment Options: voluntary benefit offered through DailyPay provides eligible hourly team members instant access to their earned, unpaid base pay before payday (fees may apply)
• Upfront Tuition Coverage: provided through FlexPath Funded for eligible team members

Important Details

• Scheduled Weekly Hours: 40

About the Company

SSM Health values its exceptional employees.