Patient Access Representative

About This Role

The Patient Access Representative collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions. This role verifies benefits, obtains authorizations as needed, and collects co-pays/deductibles at the point of service to efficiently expedite the admitting process. You will provide a positive first impression of the facility and report to the Director or Manager of the department.

Responsibilities

• Ensure all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner
• Distribute and explain forms, documents, and educational handouts to patients and families
• Verify insurance benefits and obtain precertification/authorization as necessary
• Determine and accept required payments (e.g., co-pays, deductibles) or refer to financial counseling as appropriate
• Communicate professionally in-person and by phone; provide clear instructions and excellent customer service
• Protect patient privacy and confidentiality in all registration activities
• Participate in performance improvement and required education
• Work alternate shifts/areas as needed to support department operations
• Perform other duties as assigned

Requirements

• High School diploma preferred
• Critical thinking, decisive judgment, and ability to work with minimal supervision in a fast-paced environment
• Rapid learning and navigation of multiple software systems
• Effective English communication (read, write, speak, and understand)
• Ability to complete the Skills Competency Checklist within 90 days of hire

Benefits

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more

Important Details

• Schedule: Full Time day

About the Company

Ottumwa Surgical Specialist is operated jointly with Lifepoint Health. Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Its diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities.