Patient Access Representative

About This Role

A Patient Access Representative ensures that all patient demographic and financial information is accurately collected, verified, and recorded in the Electronic Health Record Patient Accounting System. The role involves various administrative functions related to patient registration, insurance, and scheduling.

Responsibilities

• Collect, verify, and record all required patient information accurately in the EHR, including insurance policy information, while maintaining the departmental accuracy standard of 97%
• Identify patients using their full name, date of birth, and/or medical identification (ID) number for every patient encounter
• Distribute and collect all department-related hospital, state, and federally mandated consents, notifications, and financial forms
• Explain insurance coverage and authorization requirements to patients prior to medical services

Requirements

• High School diploma or GED required
• Proficient in data entry
• Excellent customer service skills required
• Yup'ik speaking preferred

Nice to have:

• Familiarity with health information software and prior registration/admissions experience
• Knowledge of insurance verification and eligibility
• Knowledge of third-party coverage rules and ability to process billing information correctly for each encounter (e.g., Medicare, Medicaid, Worker's Compensation, Auto Liability)
• Prior billing experience