Patient Access Representative

About This Role

This patient access representative role involves collecting patient information, verifying benefits, obtaining authorizations, and collecting payments to streamline the admitting process. The position provides the first impression of the facility and reports to a department director or manager.

Responsibilities

• Ensure all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner
• Distribute and explain forms, documents, and educational handouts to patients and families
• Verify insurance benefits and obtain precertification/authorization as necessary
• Determine and accept required payments (e.g., co-pays, deductibles) or refer to financial counseling as appropriate
• Communicate professionally in-person and by phone; provide clear instructions and excellent customer service
• Protect patient privacy and confidentiality in all registration activities
• Participate in performance improvement and required education
• Work alternate shifts/areas as needed to support department operations
• Perform other duties as assigned

Requirements

• High School diploma preferred
• Critical thinking, decisive judgment, and ability to work with minimal supervision in a fast-paced environment
• Rapid learning and navigation of multiple software systems
• Effective English communication (read, write, speak, and understand)
• Ability to complete the Skills Competency Checklist within 90 days of hire

Benefits

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off / Extended Illness Bank package for full-time employees
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Options for accident, critical illness, long-term, short-term, and hospital indemnity insurance
• Professional development opportunities
• And much more

Important Details

• Populations Served: Does not treat or provide clinical care to patients
• Protected Health Information Accessed: Demographic, Insurance, Financial
• Exposure: Occupational exposure to bloodborne pathogens may be present
• Physical Requirements (typical): Frequent keyboard data entry, sitting, audible speech and hearing; frequent reaching and repetitive hand/arm movements; occasional walking, standing, squatting, pushing/pulling and lifting/carrying up to 25 lbs; rare climbing, kneeling, running, and higher-force tasks. Vision demands include near/far vision and depth perception (constant), color distinction (constant); smell and taste rarely required