Patient Access Representative

About This Role

This night-shift position involves providing excellent customer service and ensuring timely patient throughput while accurately capturing necessary data. The role is crucial for maintaining a positive environment for patient and colleague satisfaction within the health system.

Responsibilities

• Participate in creating a positive environment for patient and colleague satisfaction
• Provide excellent customer service to all patients, colleagues, and other external and internal customers
• Interview patients, family members, and other responsible parties to gather pertinent demographic and financial information for scheduling, pre-registration, and/or registration based on assigned work
• Obtain and accurately document all demographic information
• Obtain insurance information and initiate the verification process via third-party clearinghouse
• Complete verification of coverage of all insurance and financial clearance activity
• Meet and exceed department goals including accuracy, point of service collections, and productivity
• Ensure all required forms are provided, reviewed, properly explained, and signed by the patient or an approved person on behalf of the patient
• Inform patient of financial responsibility and collect appropriate dollar amount for services to be rendered; issue receipt and complete daily reconciliation of all cash collections
• Provide back-up support to hospital cashier and complete cashier functions, as assigned
• Complete Medicare Questionnaire on all eligible patients
• Review all work queues daily and take required actions to update information, correct errors, and ensure the account is accurate for billing
• Place patients in the appropriate bed and maintain the accuracy of the bed board system by tracking bed assignments through the bed tracking system and ensuring timely and appropriate movement of patients within the hospital as assigned
• Demonstrate proficiency in the entire pre-admission, registration, and financial clearance processes
• Demonstrate a high level of efficiency, accuracy, and productivity
• Verify accuracy of patient demographic information to avoid duplicating a medical record
• Follow department procedures when a duplicate medical record assignment is made
• Comply with organizational policies on Advance Directives and Patient Rights
• Provide patients with all regulatory documents, obtain required signatures, and witness all patient signatures
• Maintain department productivity by asking for additional duties when patient flow permits
• Make customer needs a priority
• Provide direct observation of the customer service being performed by other organizational members and report issues to the supervisor/director