Patient Access Representative

About This Role

This part-time evening and night shift position involves interviewing patients and their families, accurately entering information, and ensuring all necessary verifications and authorizations are completed. The role suits a compassionate and detail-oriented individual with strong administrative and customer service skills.

Responsibilities

• Effectively interview patients and/or family members and accurately enter patient demographic and insurance information into the hospital financial system
• Routinely perform eligibility and insurance verification of all insurance payors and ensure all pre-certification and authorization requirements are completed with the highest level of accuracy
• Proficiently determine the need for patient financial counseling and direct patients to the appropriate department for assistance in a courteous manner
• Professionally inform patients of estimated self-pay amounts and collect co-pays/deductibles/deposits in an organized and timely manner
• Routinely review HIPAA regulations to maintain competency and ensure compliance at all times
• Provide education to patients and family members on the meaning of all forms required prior to obtaining hospital treatment to ensure full completion and verify patient understanding
• Proficiently manage and coordinate incoming requests for patient scheduling, as directed by department leadership

Requirements

• High school diploma or equivalent
• Minimum of 6 months to 1 year of fast-paced office experience
• Ability to prioritize and multitask while being attentive to detail with strong administrative skills
• Exceptional customer service and time management skills, compassionate and patient
• Must pass a Patient Access test with a score of 75% or higher, administered by Human Resources

Benefits

• Medical, Dental, Vision, FSA, and 401K
• Company paid life insurance
• Tuition Assistance and Workforce Development Opportunities
• Crouse Health Employee Assistance Program
• Employee discounts on any Inpatient or Outpatient service, hospital cafeteria and pharmacy, and certain retailers
• YMCA Subsidy program

Important Details

• Schedule: Part-time, 20 hours per week, Evenings/Nights, 3:00pm-11:30pm, 11:30pm-7:00am, including rotating weekends, holidays, and other assigned shifts

About the Company

Since 1887, Crouse Health has been a leading healthcare provider located in Central New York. It combines a family-friendly culture with a passion to provide the best care, creating an environment where both patients and team members feel valued. Crouse's Patient Access Department promotes patient advocacy and meeting the needs of patients, visitors, volunteers, and staff in an efficient, timely and courteous manner. It also strives for excellence in quality and providing an accurate method of patient registration for various points of service throughout Crouse Hospital.