Patient Access Representative

About This Role

This patient access representative role ensures smooth and timely office communications by screening calls and visitors, maintaining a positive office environment, and serving as the first point of contact for physical therapy services. The position involves managing patient appointments and daily charge reconciliation.

Responsibilities

• Greet and assist guests, visitors, patients, and other personnel
• Answer multi-line telephone, routing calls to the appropriate area and taking and delivering messages
• Enter and reconcile daily charges
• Type or generate reports, logs, or other special projects as assigned by the supervisor
• Schedule patient appointments in the scheduling system
• Maintain daily statistics for Extended Care Services
• Communicate positively and respectfully to coworkers, patients, physicians, and others
• Perform required tasks without prompting and adjust appropriately to situations
• Adhere to the attendance policy
• Follow District and Department Policies
• Attend required meetings and in-services
• Participate in Hospital District Safety Program and QA Programs
• Use time and resources wisely
• Maintain HIPAA, keeping patient and hospital confidentiality
• Maintain adequate supplies of items needed to perform job, order, or report low items to supervisor
• Practice proper phone etiquette, identifying self and department
• Report adverse events regarding patients, guests, or self to supervisor immediately

Requirements

• High School graduate or equivalent
• Effective oral and written communication skills
• Basic Computer skills
• Knowledge of general clerical duties
• One year experience in an office environment
• Typing 35 wpm

Important Details

• Physical and Mental requirements: intermittent sitting and standing, manual dexterity, pushing pulling, lifting/carrying <= 20 lbs., stooping, kneeling, walking, visual acuity, hearing acuity
• Work Conditions: inside outside, occasional highly stressful