About This Role
Serving as the patient's first impression of Fox Valley Orthopedics, the Patient Access Representative provides top-notch service in a fast-paced environment. This role involves accurate entry of patient information, insurance verification, scheduling appointments, and collecting upfront payments.
Responsibilities
- Always provide exceptional customer service by placing the patients' needs above all else
- Utilize multiple computer software programs simultaneously
- Preregister patient charts prior to service
- Verify insurance for eligibility
- Collect copayments and patient balance payments in a professional manner
- Enter patient demographic and insurance information into the Electronic Medical Record efficiently and accurately
- Check in patients in an efficient, complete, and personalized manner
- Schedule appointments accurately with patient convenience as a priority
- Leave a lasting impression that differentiates Fox Valley Orthopedics from other organizations
- Assist patients with wayfinding within our campus
- Assist patients with paperwork, when necessary
- Maintain confidentiality and demonstrate respect for patient rights
- Regularly attend and actively participate in team meetings, which may be held outside of normal business hours
- Comply with safety activities, policies and procedures and regulatory requirements
- Responsible for all other duties as assigned
Requirements
- High School diploma or equivalent required
- 2+ years of customer service-related experience required
- Proficient with the use of an Electronic Medical Record and/or a background utilizing computer software programs in the workplace
- Welcoming personality, customer service focus, empathetic, positive and professional image, team player, strong communication skills, critical thinking skills, adaptability, and flexibility
- Must be able to pass background check
- Must pass pre-employment TB and drug testing
Nice to have:
- 2+ years prior healthcare experience
- 2+ years experience working in a fast-paced environment
- Understanding the revenue cycle
Important Details
- Locations: Elgin, Illinois (must be willing to float to other locations, if needed)
- Schedule: Monday - Friday, with rotating evenings and Saturdays
About the Company
Fox Valley Orthopedics is where innovation meets comprehensive, personalized care. Its team members are critical to its success and growth and are rewarded for their dedication and hard work.
