Patient Access Representative

About This Role

This role involves providing customer service in the front office of Plumas Rural Health Centers and the offices of Greenville. The Patient Access Representative is responsible for the successful financial outcomes of all patient services, performing duties such as registration, insurance verification, and point-of-service collections. The position maintains patient relations and customer satisfaction under the supervision of the Patient Access Supervisor.

Responsibilities

• Promptly field and/or direct incoming calls, respond to patient and/or staff inquiries, and initiate patient triage when necessary
• Completely and accurately document all patient interactions (phone calls, etc.) in the patient’s electronic medical record, including caller’s name, patient’s name if different from caller, call back phone number, and a brief message explaining the reason for the call
• Ensure all registration and admission forms are ready for patients to complete upon arrival for service
• Practice proficient customer-service skills by greeting and treating all patients and staff with respect and discretion
• Gather and verify all appropriate, confidential health and financial information from patients using various computer software tools, to assure payment for all authorized services

Requirements

• Two (2) years experience in a healthcare environment
• At least one (1) to three (3) years of customer service
• Data entry skills and the ability to type a minimum of 25 words per minute
• Microsoft Excel/Word proficiency
• Good mathematical, reading, and writing skills
• Superb customer service, teamwork, and conflict resolution skills
• Excellent written and oral communication skills
• Ability to work with minimal supervision
• Efficient time management skills and ability to multi-task
• Strong understanding and comfort level with computer systems

Benefits

• Comprehensive medical, prescription drug, dental, and vision plans
• PDH Employee Discount Program, which waives applicable deductibles and coinsurance for eligible services received at Plumas District Hospital
• Generous paid time off (PTO) accrual
• Paid leave for continuing education, bereavement, and jury duty
• Employer-sponsored retirement plans featuring a 3% employer contribution and an employer match of 50% of employee contributions, up to the plan maximum
• $20,000 in employer-paid life insurance
• Voluntary benefit options, including additional life insurance, long-term disability insurance for full-time employees, and identity theft protection
• Potential loan-forgiveness opportunities for eligible healthcare professionals