Patient Access Representative

Requirements

• High school graduate/ GED with a minimum of one-year experience in Customer Service
• Practice active listening skills
• Ability to problem solve and work under pressure due to high volume and urgent nature of calls while maintaining a professional and courteous demeanor
• Possess strong interpersonal, oral, and written communication skills
• Ability to communicate and work well with people at all levels: excellent team and “people” skills
• Ability to work independently as well as collaboratively in a team environment
• Ability to multi-task, set priorities and manage time effectively, including being punctual for beginning of shift
• Ability to accept and adapt to changes in procedures, policies, workflows, and/or role functions based on the needs of the Center
• Basic computer skills including, but not limited to:
• Minimizing, maximizing, moving, resizing and closing windows
• Toggling between multiple screens and programs
• Typing text and numbers
• Creating, editing, and saving documents
• Composing and sending e-mails
• Accessing the internet; bookmarking website
• Work towards UHC’s common purpose by practicing and displaying core principles and standards of Excellence, Safety, Compassion, and Teamwork
• Appearance and presentation according to UHC policy
• Ability to speak, read, and write in English; speaking Spanish is required

Benefits

• Medical, Dental, Vision, Prescription drug coverage
• Flex Spending, Employee Assistance Program (EAP)
• Retirement and Savings Plans
• Paid Time Off (PTO): Vacation, Sick, Personal and Holidays
• Professional Development - Tuition Reimbursement, License Reimbursement
• Other miscellaneous reimbursement

Important Details

• Schedule: Monday – Friday with rotating shifts between 8am-6pm, subject to change
• Average Daily Calls Answered: approximately 65
• Abandonment rate: less than 4%
• Average talk time: 4 minutes
• Average Answer time: 50 seconds
• Work environment: Hybrid position; PARs will work remotely and come on site as needed and as determined by Patient Access Supervisor, Associate Director of Member Services, or the Center
• Must have reliable, high-speed internet connection (Minimum Download Speed and Upload Speed of 100 Mbps) and adequate privacy to work within HIPPA guidelines

About the Company

The Union Health Center (UHC) is an innovative primary and multi-specialty center focused on providing well-coordinated and accessible healthcare to New Yorkers for over one hundred years. Founded by the International Ladies' Garment Workers' Union (ILGWU) and the Amalgamated Clothing Workers of America (ACWA), UHC provides affordable and comprehensive healthcare to union members and their families. It has been recognized by the National Committee for Quality Assurance (NCQA) as a Patient Centered Medical Home since 2009. The center is built around a team-based model that integrates health coaches and serves a patient population that experiences a heavy burden of chronic disease and varying levels of health literacy. UHC maintains Primary Care PCMH recognition and is certified as an Article 28 facility.