Patient Access Representative

About This Role

The Patient Access Representative I (PAR I) is primarily responsible for scheduling ultrasound and X-ray appointments, providing courteous and professional assistance to patients and physician offices during the scheduling and registration process for diagnostic imaging procedures. This role plays a critical part in supporting a positive patient experience and ensuring seamless coordination between patients, families, and healthcare providers.

Responsibilities

• Champion the Lumexa Way in daily activities
• Ensure accuracy of patient data entered into the electronic medical record system
• Schedule and confirm ultrasound (US) and X-ray (XR) appointments
• Enter all appointment dates and times into the computerized scheduling system
• Enter orders for all imaging modalities if needed (for employees hired before October 2026)
• Schedule appointments for all imaging modalities if needed (for employees hired before October 2026)
• Communicate to patient or patient representative any financial responsibility
• Explain exams/procedures, preparation instructions and location directions to patients and provider office staff
• Act as a liaison for center operations and centralized authorizations department (i.e., CAD, etc.) as a supportive partner for centralized services
• Contact referring provider offices to obtain exam orders if necessary
• Handle patient and provider calls (inbound and outbound) via telephone softphone application in a courteous and helpful manner
• Calmly handle patient experience and customer service issues, escalating to leadership when appropriate
• Perform other duties as assigned per business need

Requirements

• High school diploma or equivalent
• 1-3+ years related health care scheduling for multiple locations, medical terminology, physician billing and/or medical reception/medical office experience preferred
• Call center or phone experience preferred
• Previous customer service background required
• Experience working with a computerized scheduling system preferred
• Bilingual preferred
• Ability to meet and/or exceed performance metrics
• Knowledge of and adherence to company policies and protocols
• Knowledge of and adherence to HIPAA and safety guidelines
• Knowledge of basic level computer skills
• Skill in organizing and prioritizing work and following assignments through to completion
• Skill in written and verbal communication
• Ability to work independently and in a team environment
• Ability to work in a fast-paced environment and meet established deadlines