Patient Access Representative

About This Role

The Patient Access Representative addresses public needs and manages the dissemination of resources to meet patient needs. This role is also responsible for registering patients, maintaining medical records, receiving incoming calls, and processing paperwork.

Responsibilities

• Monitor the waiting area and address any complaints or concerns expressed by patients, family members, or visitors
• Notify appropriate personnel of complaints or concerns that require their attention, while providing interim solutions when necessary
• Obtain accurate information from patients for registration, including correct name and address, phone number, insurance information, employment, and signatures needed for processing
• Enter all essential information into the computer and ensure identification and insurance cards are photocopied and attached to the chart
• Ensure charts are signed for consent and initialed for correct address
• Assist patients with general information such as fees and resource personnel by referring them to the social worker and/or Financial Assistance for application for Medicaid
• Provide assistance to hospital staff as needed
• Use, protect, and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Understand and comply with Information Security and HIPAA policies and procedures at all times
• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties
• Other duties as assigned

Requirements

• High School Diploma or Equivalent required
• Minimum 1 year experience in a Healthcare environment preferred
• Proficiency in Microsoft Office Suite
• Strong interpersonal skills, ability to communicate well at all levels of the organization
• Strong problem-solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
• High level of integrity and dependability with a strong sense of urgency and results-oriented
• Excellent written and verbal communication skills required
• Must possess a smartphone or electronic device capable of downloading applications, for multifactor authentication and security purposes

Important Details

• Schedule: Monday through Friday, 7:30 AM - 4:00 PM

Physical Demands

• Occasionally required to move around the work area
• Sit
• Perform manual tasks
• Operate tools and other office equipment such as computer, computer peripherals, and telephones
• Extend arms
• Kneel
• Talk and hear
• Perform light lifting (up to 15 pounds)

Mental Demands

• Ability to follow directions
• Collaborate with others
• Handle stress

Work Environment

• Works in a well-lighted/ventilated office setting
• Subject to frequent interruptions
• Minimal occupational exposure to infectious diseases, bloodborne pathogens, hazardous chemicals, noxious odors, latex, or musculoskeletal injuries
• Operate Office machines properly and in accordance with Hospital safety standards
• Ability to work in accordance with Hospital Safety Standards

About the Company

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.