Patient Access Representative

About This Role

The Patient Access Representative serves as the first point of contact for patients, ensuring a seamless and welcoming experience from registration through scheduling and check-in. This role is essential in supporting timely access, operational efficiency, and a high-quality patient experience, reflecting a commitment to compassionate service, accuracy, and excellence.

Responsibilities

• Warmly greet patients, families, and visitors, ensuring a positive and professional first impression
• Register patients and verify all necessary demographic, insurance, and medical information
• Provide patient education regarding procedure preparation, insurance requirements, and billing processes
• Schedule patients for various clinical services with accuracy and efficiency
• Answer incoming phone calls, address inquiries, and direct calls appropriately
• Perform a variety of clerical and administrative duties to support daily operations
• Maintain strict confidentiality and safeguard sensitive patient information at all times to ensure compliance with HIPAA and all organizational policies

Requirements

• High school diploma or equivalent required
• Applicants must be legally authorized to work in the United States at the time of application and throughout their employment
• Employees hired for this position must reside in the State of Wyoming no later than their first day of employment and maintain residency in Wyoming throughout their employment in this role
• Ability to sit, stand, and walk for extended periods throughout the workday
• Frequent use of hands for computer use, phone systems, and documentation
• Ability to communicate clearly in person and over the phone
• Occasional lifting or carrying of up to 20 pounds (e.g., office supplies, files)
• Ability to bend, reach, and perform routine office-related physical tasks as needed
• Must successfully pass a criminal background check as a condition of employment
• Must successfully pass a pre-employment drug screening, which includes testing for marijuana
• Continued employment is contingent upon maintaining compliance with organizational policies and standards

Nice to have:

• 1+ year of experience in healthcare, front office, or customer service
• Strong communication and interpersonal skills with a patient-centered approach
• Ability to multitask and remain organized in a high-volume environment
• Proficiency with EMR systems
• Basic understanding of insurance verification and scheduling processes
• Strong attention to detail and accuracy

Benefits