Patient Access Representative

About This Role

This full-time position is responsible for covering all aspects of the business office at a multi-specialty surgery center. Key duties include patient registration, insurance benefits communication, patient outreach, and chart preparation, coordinating provider communication and documentation management. The role suits a candidate with outstanding multi-tasking abilities, communication, and teamwork skills, who can thrive in a fast-paced environment.

Responsibilities

• Cover all aspects of the business office as necessary
• Perform patient registration
• Communicate insurance benefits to patients
• Conduct patient outreach
• Prepare patient charts
• Coordinate provider communication and documentation management
• Collect, review, and distribute patient records to support timely coding, billing, and revenue cycle objectives
• Facilitate medical records coordination
• Serve as a liaison with the Central Billing Office to ensure accurate and timely claim submission and reimbursement
• Provide cross-functional support to business office operations
• Perform additional duties as assigned by the Business Office Manager to promote efficient and effective operation of the ambulatory surgery center

Requirements

• High School Diploma or GED
• 2+ years of hospital or medical office experience
• Familiarity with medical terminology and coding
• Strong communication skills and the ability to interact professionally with patients and insurance providers
• Excellent organizational skills with attention to detail
• Proficiency in using electronic health record systems and other relevant software
• Demonstrated previous successful/positive customer service encounters or programs

Benefits

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave) - Starting PTO accrual is 15 days per year
• 401k retirement plan
• Paid holidays
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program
• Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance

Important Details

• Schedule: Monday - Friday daytime work hours

About the Company

East Portland Surgery Center is one of Portland’s leading multi-specialty surgery centers, performing cases in pain management, GI, general surgery, orthopedics, urology, plastics, ophthalmology, gynecology, ENT & Spine. The facility is accredited by Accreditation Association for Ambulatory Health Care (AAAHC). It is part of United Surgical Partners International (USPI), which partners with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. USPI is committed to an inclusive culture that respects differences and nurtures individual contributions, leveraging diversity to meet the needs of its diverse patient and physician population.