Patient Access Representative

About This Role

This position is responsible for creating a first impression of Methodist Hospital to patients, visitors, and customers by providing a warm welcome and ensuring interactions are professional and courteous. The role involves gathering demographic information for complete and accurate registration, including insurance verifications for various services, and utilizing expertise in insurance selection to ensure accurate claim submission.

Responsibilities

• Provide a warm welcome and ensure professional and courteous interactions with patients, visitors, and customers
• Utilize effective interpersonal skills when gathering demographic information for complete and accurate registration
• Perform insurance verifications for outpatient services, emergency center arrivals, and admissions
• Use expertise in insurance selection to accurately input information provided by the patient/guarantor
• Validate insurance information using payer eligibility resources to ensure accuracy of claim submission
• Support the overall registration process in the Emergency Center, General Admitting, and Surgery Admitting
• Adhere to the EMTALA policy during the registration process when gathering insurance information and collecting payments in the Emergency Center
• Maintain compliance with Joint Commission and all other hospital and government regulations applicable within the admission setting
• Attend continuing education classes and complete mandatory training to maintain department-specific requirements and professional growth

Requirements

• Demonstrated P/C and keyboard experience
• Demonstrated customer service skills
• Demonstrated written/verbal communication skills
• Proficient in Microsoft Office
• Ability to work cohesively and respectfully with a diverse workforce and patient population
• Ability to utilize critical thinking skills while working through complex situations
• Ability to meet quality and productivity standards, including accuracy in patient registrations and customer satisfaction
• Ability to multi-task in a fast-paced environment
• Ability to work independently with little supervision
• Ability and expectation to successfully complete a competency examination on insurance selection/process upon completion of training and annually thereafter
• Ability and expectation to demonstrate competency on insurance selection/process on a monthly basis
• Extensive use of Registration software required

Nice to have:

• Post high school degree or certification
• Healthcare registration experience
• Healthcare revenue cycle experience