Patient Access Representative

About This Role

This full-time day-shift position involves communicating with patients, participants, and staff to accurately schedule procedures and gather necessary demographic, insurance, and clinical information. The primary task for the role is answering incoming calls in a Cardiology clinic.

Responsibilities

• Gather information from patients and enter it into the appropriate database
• Seek appropriate resources to resolve issues about the type, date, or location of prescribed procedures
• Schedule patient procedures to efficiently utilize the patient's time and clinical resources
• Coordinate and communicate schedules
• Assist with coordination of activities related to insurance pre-certification/authorization
• Provide counseling to patients, participants, or their representatives regarding pre-service requirements and instructions
• Perform clerical and reception duties associated with patient registration
• Perform other duties as assigned

Requirements

• High School diploma/GED or 10 years of work experience
• No experience required

Benefits

• Paid Parental Leave: eligible team members receive one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE)
• Flexible Payment Options: voluntary benefit offered through DailyPay provides eligible hourly team members instant access to their earned, unpaid base pay before payday
• Upfront Tuition Coverage: provided through FlexPath Funded for eligible team members

Important Details

• Schedule: Monday-Friday, 8:00 AM-4:30 PM
• Scheduled Weekly Hours: 40

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors
• Frequent use of hearing and speech to share information through oral communication
• Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry
• Occasional bending, stooping, kneeling, squatting, twisting and gripping
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing