About the role
Job Summary:
The Patient Access Representative 1 greets patients, schedules appointments, updates patient demographics, and verifies insurance eligibility. You will report to the Manager.
Primary Tasks:
- You will establish, update, and correct patient chart information using eligibility guidelines.
- Check patients in and out, answer phones, deliver messages, and contact patients regarding follow ups and missed appointments.
- Verify insurance eligibility and assign referrals to the Benefit Coordinator.
- Complete Medicare Secondary Payer questionnaire for Medicare patients.
- You will educate patients on health insurance, tribal membership, CDIB cards, Affordable Care Act, and VA benefits.
- Scan documentation in Vista Imaging following policy.
- Maintain accurate records of patient information.
- Address patient requests from the patient portal, create charts, schedule appointments, and make necessary updates to medical records and demographic information.
- Perform other responsibilities as assigned.
Required Education and Experience:
- Knowledge of HIPAA
- Experience verifying and sequencing Medicare, Medicaid, and private insurance
- One year experience in a medical office setting
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Questions, answered
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