Patient Access Representative

About This Role

Providing professional and compassionate service to patients and families is the core of this role, which involves completing registration, insurance verification, financial clearance, and front-desk responsibilities within the Cancer Center. This role suits someone with strong customer service skills and an understanding of patient access in a healthcare setting.

Responsibilities

• Greet and assist patients and visitors professionally
• Complete pre and patient registration and verify demographic and insurance information
• Obtain referrals, authorizations, physician orders, medical records, and required documentation
• Collect copayments, deductibles, and outstanding balances
• Conduct reminder phone calls
• Scan insurance cards, identification, and related documents into the electronic medical record
• Answer telephone calls and direct patient questions to the appropriate team member
• Coordinate with clinical and financial teams to support timely patient care
• Assist patients with Uber rides
• Maintain accurate records and protect patient confidentiality in accordance with HIPAA
• Participate in departmental meetings, training, and patient-experience initiatives
• Perform other duties as assigned

Requirements

• High School Diploma required

Nice to have:

• Healthcare registration or customer-service experience
• Experience with electronic medical records, such as Epic
• Strong communication, organization, computer, and customer-service skills
• Ability to multitask in a fast-paced healthcare environment

Benefits

• Generous Paid Time Off (Vacation, Holidays, Sick Time)
• Medical, Dental & Vision Insurance
• Prescription Drug Coverage
• Retirement Plans
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Life and Disability Insurance
• Wellness Programs and Flexible Spending Accounts
• Voluntary Benefits (like Pet Insurance)
• Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)
• Community involvement and volunteer opportunities

Important Details

• Shift: Day

About the Company

RWJBarnabas Health offers a wide range of benefits and resources to support the physical, emotional, financial, and professional wellbeing of its employees.