Patient Access Representative

About This Role

This patient-facing role ensures that patients receive fast, compassionate, and accurate access to care by assisting them through the check-in process in a fast-paced emergency department setting. As the first point of contact, you will directly impact patient experience, hospital operations, and revenue cycle success.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in fast-paced environments
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

Requirements

• Exceptional customer service experience, communication, and interpersonal skills
• Strong composure and professionalism in a fast-paced environment
• Ability to multitask and prioritize quickly with high attention to detail
• Comfortable with shifting priorities based on patient needs
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)
• High School Diploma or GED
• Ability to pass a background check, drug test, and meet vaccination requirements

Benefits

• Experience in healthcare administration and patient access
• Exposure to revenue cycle, insurance processes, and hospital operations
• Opportunity for growth within R1
• A team environment focused on innovation, collaboration, and patient experience
• Meaningful work supporting patients during urgent and emotional moments
• Opportunity to make a real difference, learning healthcare from the ground up
• Supportive team environment
• Competitive benefits package

Important Details

• Schedule: Wednesday, 12:00 PM–6:00 PM; Thursday–Saturday, 6:00 AM–6:00 PM

About the Company

R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. The company combines the deep expertise of a global workforce of revenue cycle professionals with an advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.