About This Role
This night-shift post in a fast-paced hospital Emergency Department involves registering patients, accurately entering their personal and insurance information, and verifying insurance eligibility. The role suits a professional with experience in patient registration who can handle rotating weekends and holidays.
Responsibilities
- Register patients presenting to the Emergency Department, ensuring accurate and timely entry of demographic and insurance information
- Complete electronic patient registration in person or by telephone, including bedside registration when applicable
- Collect, verify, and update patient demographic information, insurance coverage, and other required registration details
- Verify insurance eligibility using applicable hospital systems and identify coverage discrepancies
- Obtain and document patient identification, insurance cards, consent forms, and required registration documentation
- Collect and accurately record copayments, deposits, and patient balances, providing receipts and maintaining appropriate payment records
- Follow departmental cash handling, cash control, and collection procedures
- Communicate professionally with patients and families regarding registration requirements, insurance coverage, and financial responsibilities
- Identify insurance eligibility, referral, or authorization issues and escalate concerns to the appropriate department or leadership
- Maintain accurate patient records across applicable registration, billing, and hospital information systems
- Review and reconcile patient registration and insurance information across multiple systems to ensure accuracy and consistency
- Support timely and accurate registration workflows, handling approximately 30 patient registrations per 8-hour shift depending on Emergency Department volume
- Monitor and respond to assigned Patient Access work queues, including electronic requests, fax queues, and email inquiries
- Answer incoming telephone calls, respond to patient and family inquiries, and coordinate with clinical and administrative staff
- Assist with patient scheduling, appointment coordination, or other Patient Access functions as needed
- Review registration records for accuracy and completeness in accordance with departmental quality standards
- Maintain patient confidentiality and comply with HIPAA requirements, hospital policies, and established registration procedures
- Maintain a clean, professional, and organized registration and reception area
- Provide additional Patient Access and administrative support as needed
Requirements
- Minimum 2 years of direct Patient Access/Patient Registration experience
- High School Diploma or GED