About This Role
This role involves patient registration and scheduling within a healthcare setting. The Patient Access Representative is responsible for accurately registering and scheduling patients, managing related paperwork, and ensuring financial responsibilities are established. The position requires strong customer service skills and the ability to work both independently and as part of a team.
Responsibilities
- Greet patients/residents and verify demographics for accurate registration and/or scheduling
- Create electronic files; provide, scan, and route necessary forms and documents
- Educate patients/residents and capture signatures on necessary paperwork
- Establish and assign financial responsibility and/or assist with arrangements, adhering to policies and procedures
- Collect co-payments, pre-payments, and/or payments on account balances
- Work through the registration work queue to address and resolve issues, including work queue errors, denied insurance claims, and maintenance of the registration database
- Schedule patient/resident appointments and procedures
- Obtain and coordinate referrals
- Conduct pre-authorization
- Arrange interpreter services
- Check patients/residents in/out and offer enrollment to additional resources
- Collaborate with the nursing team and providers to coordinate appointments
- Coordinate provider schedules, resolve work queue issues, and manage recall and waitlists
- Operate multi-line telephones and may serve as a switchboard operator calling codes and paging providers
- Prepare and coordinate charts; organize supporting provider documents
- Discuss pre-payment responsibilities; initiate and collaborate on patient/resident financial assistance
- Track patient/resident visits; manage health information on patient/resident accounts
- Work on weekly and monthly reports; compile, distribute, administer, and score assessments
- Coordinate Telemed appointments; maintain provider schedules
- Perform charge entry/billing and charge verification; make reminder calls for appointments
- Assist with hospital admission; make copies, send faxes, and order supplies
- Serve as a mentor for new Patient Access Representatives and other staff
- Display professionalism and promote an atmosphere of mutual respect and cooperation
- Maintain confidentiality of sensitive information
Requirements
- High school diploma or equivalent preferred
- Post-secondary education helpful
- 1 year of work experience, preferably in a medical office setting
- Medical terminology helpful
- Customer service skills essential
- 6 months' customer service experience desired
- May require BLS for certain locations and/or settings
Important Details
- Work Shift: 8 Hours - Day Shifts
- Scheduled Weekly Hours: 40
- Shift Schedule: 8:00 am - 5:00 pm
About the Company
Sanford Health is the largest rural health system in the United States, dedicated to transforming the healthcare experience and providing access to world-class healthcare in America's heartland.
