About This Role
This role involves providing high-quality parts interpreting, sales, and aftermarket support to internal and external customers in the mining and industrial equipment sectors. The position suits an experienced, organised, and proactive Parts Interpreter who excels at customer service and enjoys working with a supportive team.
Responsibilities
- Identify and interpret spare parts for mining, crushing, screening, and materials handling equipment
- Respond to customer enquiries, providing accurate parts information and advice
- Prepare quotations, process sales orders, and coordinate customer requirements
- Monitor backorders, follow up deliveries, and keep customers informed of expected arrival times
- Build and maintain strong relationships with customers and internal stakeholders
- Identify opportunities to increase aftermarket sales and provide additional customer solutions
- Work collaboratively with other departments to ensure efficient service delivery
- Participate in a shared after-hours on-call roster
Requirements
- Demonstrated experience working as a Parts Interpreter
- Strong communication and customer service skills
- Ability to identify parts, interpret customer requirements, and provide effective solutions
- Intermediate to advanced computer skills, including Microsoft Office
- Excellent organisational skills, attention to detail, and time management
- Ability to work independently and collaboratively within a team
- A positive attitude and willingness to learn
- Current and valid driver's licence
Nice to have:
- Forklift licence preferred, or willingness to obtain one
- Experience with Pronto
- Previous parts interpreting experience in mining, crushing, screening, heavy equipment, or industrial machinery
Benefits
- Annual incentive bonus of up to 10% of your salary
- Permanent, full-time position
- Shared weekend on-call roster, with guaranteed pay when rostered on call, regardless of whether you receive a call
- Opportunity to work within an established business supporting Australia's mining and industrial equipment sectors
- Stability of permanent employment and an attractive remuneration package
Important Details
- Schedule: Monday to Friday working week
About the Company
OPS Group is a privately owned, 100% Australian business established in 1989. It supplies and services equipment for the mining, quarrying, crushing, screening, construction, and earthmoving industries. Starting as a small spare parts supplier, the company is now one of Australia’s most experienced OEM distributors of mineral processing equipment, representing leading global brands.
