About This Role
This strategic and hands-on individual contributor role focuses on growing and deepening the company's event organizer partner program. The Partnerships Manager will personally own relationships with key event organizer partners and ensure their operational success, driving retention and expansion across a book of strategic accounts.
Responsibilities
- Lead and grow relationships with key event organizer partners, serving as the senior point of contact for strategic accounts
- Own partner onboarding end-to-end, from pre-call research to live sessions and follow-up education
- Build and customize data reports and dashboards to meet partner-specific needs
- Surface partner feedback to improve reporting workflows and product capabilities
- Represent Vendelux externally at industry events
- Stay close to market trends to influence product and positioning
- Own retention, expansion, and account health across accounts; hit targets and prioritize time and resources to deliver predictable outcomes
- Identify and drive expansion, including additional events, renewals, webinars, case studies, and media partnerships
- Partner with Sales, Product, Data, and Marketing on go-to-market and upsell strategies
- Deliver compelling business outcomes for partners across onboarding, adoption, renewals, and expansion
- Contribute to the playbooks, segmentation, and health-scoring approaches that make the account management function scalable
Requirements
- 5–8+ years in account management, partnerships, or customer success, ideally in B2B SaaS
- Proven success hitting retention and expansion targets; comfortable owning your number
- Strong operational mindset: building playbooks, KPIs, and repeatable processes for accounts
- Comfortable with data and customer usage/adoption metrics
- Strong communicator who builds trust and navigates complex stakeholder conversations
- Highly organized self-starter who thrives in fast-paced, scaling environments and prioritizes competing demands
- Experience with international clients or expanding into new markets
- Experience with data, analytics, media, or marketing intelligence platforms
- Familiarity with events, experiential, or brand marketing ecosystems
Benefits
- Regular Retreats: The company regularly meets up in beautiful locations around the world to discuss all things Vendelux
- Recharge Weeks: The company shuts down two times a year so everyone can recharge without work piling up
