About the role
Job Description
As a Partner Account Manager at Sage, you will play a pivotal role in driving customer retention, revenue growth, and long-term partnership success across an assigned portfolio of Channel Partners. Success in this role requires a strategic and consultative approach to managing subscription renewals, identifying upsell and cross-sell opportunities, building trusted executive-level relationships, and ensuring partners realize measurable value from Sage's solutions. By aligning partner objectives with business outcomes, you will help maximize customer success, satisfaction, and lifetime value.
This is a hybrid office environment that meets 3 days a week in our Lawrenceville office.
Key Responsibilities
Customer Retention & Renewals:
- Own the full renewal cycle for assigned partner/customer accounts, including quoting, forecasting, and churn mitigation.
- Proactively monitor customer health, product usage, and business outcomes to minimize churn risk.
- Partner with Support and Technical resources to resolve renewal issues and blockers.
Growth & Expansion:
- Surface and qualify add-on, cross-sell, and upsell opportunities in partnership with VAR.
- Educate partner teams on product capabilities, roadmap, and best practices.
- Create visibility into customer usage data (trends) and recommend opportunities for deeper product adoption.
Partner Enablement & Success:
- Build deep, trusted relationships at multiple levels of the customer organization.
- Serve as the partner’s primary advocate internally, ensuring their voice influences product, operations, and support resources.
- Lead quarterly business reviews (QBR’s) focused on performance growth and alignment.
Operational Excellence & Insights:
- Develop and execute joint business plans and go-to-market strategies.
- Maintain accurate partner data, health scores, forecasting, and activity tracking in CRM.
- Partner cross-functionally with Support, Product, Marketing, Sales, Accounting, and RTR to improve partner/customer experience.
Minimum Qualifications:
- 1 plus years of successful quota-carrying sales experience in a business-to-business setting, preferably SaaS or technology.
- 3–5+ years of indirect Sales experience (Channel), preferred.
- 5+ years of Account Management experience selling SAAS technology solutions, preferred.
- Demonstrated success driving renewals & retention, managing partner accounts, and improving customer health.
- Exceptional relationship-building, communication, and executive-level presentation skills.
- Familiarity with CRM (Salesforce), Clari, and Microsoft applications.
Perks? We have plenty.
- Competitive salaries that landed us in the top 5% of similar-sized companies (according to Comparably).
- Comprehensive health, dental, and vision coverage.
- 401(k) retirement match (100% matching up to 4%).
- 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday).
- 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date.
- 5 days paid yearly to volunteer (through Sage Foundation).
- $5,250 tuition reimbursement per calendar year starting 6 months after the hire date.
- Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually).
- Library of on-demand career development options and ongoing training offerings.
What it’s like to work at Sage:
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