About the role
The Shift Leader oversees restaurant shifts, ensuring high-quality products, excellent customer service, and adherence to company policies and legal standards.
Responsibilities include managing daily operations, maintaining product quality, minimizing customer complaints, and ensuring proper station performance such as dough management and portioning.
They contribute to achieving sales and profit goals by managing inventory, executing cash duties, and controlling costs within guidelines.
Additional duties involve providing shift coverage, coaching team members, maintaining cleanliness, and ensuring safety.
Qualifications include a high school diploma or GED, preferred food service certification, and relevant restaurant experience.
Skills required are planning, prioritization, effective communication, and process improvement.
Core values emphasize belonging, integrity, people first, innovation, and fun, while core competencies focus on customer-centricity, results, continuous improvement, action orientation, and teamwork.
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Questions, answered
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