Part - Time Business Office Associate
WorkforUM
About the role
The Memphis Speech and Hearing Center (MSHC) is seeking a dependable and organized Part-time Business Office Associate to support front desk and administrative operations. This position serves as a key point of contact for patients, providers, and insurance companies while ensuring efficient patient flow and excellent customer service.
This position is part-time, 4 days a week. The hours of operation are 8:00 AM - 4:30 PM. The days worked are flexible.
If you are interested, please submit your resume and a letter of interest that includes responses to the four questions below to Hannah Beth Scott with “MSHC Part Time Business Office Associate” in the subject line:
- Describe your work experience with medical or insurance records.
- Describe your customer service experience.
- Are you bilingual? If yes, please list all languages spoken.
Responsibilities
- Greets and checks in patients and maintains accurate patient records.
- Verifies insurance eligibility and benefits prior to appointments.
- Collects copayments, deductibles, and outstanding balances.
- Answers phone calls and assists patients with scheduling and general inquiries.
- Communicates with insurance companies regarding coverage and claims.
- Coordinates with providers and graduate students regarding scheduling and patient needs.
- Interacts professionally with all individuals in the clinic.
- Follows all HIPAA guidelines to protect patient confidentiality.
Qualifications
- High school diploma or equivalent required.
- Prior experience in a medical office, healthcare administration, or insurance verification preferred.
Knowledge, Skills and Abilities
- Strong communication, organization, and multitasking skills.
- Ability to work efficiently in a fast-paced environment.
- Experience with electronic medical records and insurance verification.
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